Portfolio
I have led projects across major client accounts. Below are examples of challenges solved, frameworks built, and measurable outcomes delivered.
Rapid Scaling and Delivery Excellence for NLP Compliance Project
Challenge
The client faced a regulatory deadline requiring the ingestion of over 100 complex websites within four weeks. Failure risked compliance penalties and platform launch delays.
My Role
Onboarded and trained 30 distributed data analysts in 3 days. Optimized throughput by distributing tasks based on performance levels. When quality dropped, retrained underperformers and increased targets for high performers, implementing a second-pass review process.
Outcome
Delivered 99% accuracy on submissions, with 97 of 98 websites scoring 100%. Client awarded 20% larger contract next quarter and upgraded monthly hours by 400%, boosting recurring revenue by $8,000.
AI Data Labeling Pipeline Optimization – 2D Computer Vision Geospatial Annotation
Challenge
Inherited an active project with unstable delivery, no objective metrics, high error rates (initial 60% accuracy), and risk of client downgrade from 1,000 to 600 monthly hours, threatening revenue stability
My Role
Applied Agile ceremonies and GROW coaching. For underperformers: Staggered weekly accuracy; Analyzed prior sprint data for PIP needs; Led reviews verifying work matches client specs. Implemented daily standups for blocker resolution, weekly sprint planning for SLA targets, sprint reviews with velocity tracking via task-level Kanban, and retrospectives for process tweaks.
Outcome
Preserved $3,656 in monthly revenue and increased delivery stability, leading the client to retain 1,000 monthly hours instead of downgrading to 600. Enabled objective weekly performance reviews and fair differentiation, which improved accountability and team motivation.
Generative AI Content Moderation Platform Deployment
Challenge
Client needed a scalable AI moderation tool for user-generated content, facing inconsistent accuracy (initial 75%), scope creep from evolving requirements, and a tight 6-month deadline, risking delayed ROI in high-volume fintech/social workflows.
My Role
Directed Agile execution with GROW for alignment. 95% accuracy SLA; Baseline audits revealed gaps; Managed escalations and change requests. Facilitated sprint planning for prioritized backlog, daily standups for progress/blockers, bi-weekly sprint reviews tracking DoD/velocity, and retrospectives optimizing workflows.
Outcome
Achieved 95% accuracy, met 24-hour loan approval timelines, and increased recurring revenue by $2,400. Based on delivery performance, secured an additional classification project, raising total revenue by $9,000.
Turning Around a Risky NLP Account with Strategic Recovery
Challenge
Stepped into a mismanaged NLP account where overused hours and poor accuracy jeopardized a $60,000 contract renewal. Quality failures eroded client trust, creating immediate risks.
My Role
Designed a recovery plan to realign resources and strengthen SLA compliance processes. Repaired client relationships through transparent communication while addressing operational inefficiencies.
Outcome
Stabilized accuracy at 90%, restored client trust, and secured their $60,000 contract renewal. Generated an additional $20,000 in annual recurring revenue, safeguarding business growth. NPS score improved from 5 to 8.
Automating Text Processing to Improve Workflow Efficiency in NLP Projects
Challenge
The project faced inefficiencies from manual text workflows, risking the underutilization of allocated subscription hours and SLA compliance. These inefficiencies affected productivity and client satisfaction.
My Role
Developed and implemented a web scraper that automated text workflows, reducing reliance on manual tasks by 60%. Trained the team to ensure smooth adoption and developed a system for accurate workload estimation.
Outcome
Processing time improved by 75%, optimizing resources and scaling throughput. Achieved an $8,000 revenue increase, eliminating subscription hour inefficiencies by 50% and fully meeting client expectations.
Improving Accuracy and Turnaround Time in an NLP Annotation Project
Challenge
The team delivered 92% accuracy on an inherited project that required 99% accuracy, risking revenue loss. Slow turnaround times jeopardized the client’s 48-hour SLA commitments, compounding risks to retention.
My Role
Implemented a second-pass review process to address quality gaps and performed root cause error analysis to promote better decision-making. Introduced workflow adjustments to minimize inefficiencies and speed up delivery times.
Outcome
Achieved a 5% accuracy improvement and a 192% turnaround time increase, ensuring customer SLA compliance. Restored client trust, safeguarded critical revenue, and strengthened long-term retention.
Managing Workflow Continuity During Political Disruptions
Challenge
Political unrest disrupted operations for 40% of analysts, impacting the project’s ability to meet 48-hour customer SLAs. Risked delayed delivery, SLA breaches, and client satisfaction.
My Role
Redirected work to unaffected analysts, prioritized backlog recovery, and maintained daily client updates. Developed a diversification plan with the client to prevent future regional risks and supported team morale through welfare checks and frequent reassurances.
Outcome
Cleared 12.5% backlog and avoided SLA breaches, demonstrating resilience during external disruptions. Secured client buy-in for a diversification plan, ensuring future risk mitigation and long-term continuity.
Improving Analyst Throughput with Agile Metrics & GROW Coaching
Challenge
One data analyst consistently underperformed on throughput metrics (below 60% target), creating bottlenecks that risked SLA adherence, delayed downstream AI labeling workflows, and threatened overall sprint velocity for the team.
My Role
Applied Agile ceremonies with targeted GROW coaching. One-on-one goal-setting sessions. Set clear throughput targets (80%+); Analyzed sprint data showing time management gaps; Analyst committed to daily progress tracking tied to performance reviews. Provided accountability checkpoints. Tracked individual velocity during daily standups, conducted sprint retrospectives identifying throughput gaps, and adjusted backlog prioritization to balance workload.
Outcome
Analyst throughput improved 43% (exceeding target), team efficiency rose 25%, downstream delays dropped 12.5%, ensuring consistent SLA adherence, sustained sprint velocity, and positive team morale without deadline impacts.